Help & Info

PAYMENT METHOD 

Our customers has two payment options using Paypal or Bank Transfer. 

Bank transfer must be done within 24 hours after order is placed or the order would be automatically cancelled.

 

 

ORDER PROCESSING 

Orders will be processed on working days, Monday – Friday 09.00 – 16.00 within 1-2 days after we have received the payment. Order cut off time is 14.00 every working day. Orders received after 14.00 will be processed the following working day

We may not be able to accept your order, or part of your order, due to one or more of the following reasons:

Authorization of your payment has failed.

Dmc-wear.com have made a pricing or product description error

Product is out of stock

Force Majeure conditions

If any of these conditions occur we will contact you 

 

 

ORDER CANCELLATION

During checkout, orders may be cancelled under these conditions

Payment has not been made by customer within the allocated time.

Payment has not been received by dmc-wear.com

Payment has passed the date of expiry on the invoice

 

 

SHIPPING

For shipping in Indonesia  : Please allow 3-14 working days for the order to reach. 

For shipping in Singapore  : Please allow 3-7 working days for the order to reach. 

For rest of the world : We use FedEx International Priority. Please allow up to 2 working days for us to process your  order and another 3-5 working days for the goods to be delivered to you. 
Rest of the world order is required to transact manually by contacting our customer service on [email protected], and all sales are FINAL for this order.

Kindly provide a shipping address that you or someone else will be around during working hours to collect your parcel .If no one is present or if the address is wrong, the delivery courier will make several more attempts to deliver the package, or they will return it to us , and further re-delivery charges will occur. The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable. Once an order ships and is in transit it is not possible to cancel the order.

For all other inquiries regarding shipping please email us at [email protected]

 

  

CUSTOMS POLICY 

DMCWear is not responsible for duties/taxes and custom delays that may occur in the destination country.Recipients are responsible for payment of any duty/import tax that are collected at the time of delivery. These charges are not reflected in the total at checkout as the charges are determined by the individual country of destination and it is not within our jurisdiction. We are not able to give estimates of the fees. If the recipient refuses delivery due to custom charges, your package will be considered as disposed by the shipping agents and thus your order is not eligible for refund. 

 

 

RETURNS, REFUNDS AND EXCHANGES

ALL SALES ARE FINAL. Please be certain before you make your purchase as we DO NOT entertain any exchanges, returns or refunds should you change your mind. We do provide size guides/ size charts for every item. Should the size chart become unavailable online, please inquire us by email : [email protected] .Please note that colors may differ slightly from the pictures that we provide on the website depending on your monitor resolution. Should you have any further questions regarding the items, we would be delighted to answer.

 

 

DEFECTIVE / FAULTY ITEMS RECEIVED

We apologize for the incorrect/faulty items sent. Please email us within 2 days of receiving the items. Please include your invoice numbers and a photograph of the incorrect/faulty item/s. Exchanges will only be done if the item is still its original conditions (unworn, unaltered, unwashed, with tags uncut and completely intact). Should any of those conditions is not met, we will not exchange/refund defective/faulty items. We do not provide cash refunds however we will give you store credits should the item that you have bought becomes unavailable. Items in our website are not made to measure , therefore please note that a difference of 0.5"-1" from what which was provided for in our given measurements may not be considered as a defect.

 

 

ABOUT DMCWear

DMCWear is started by a mother who loves her family, music, running, yoga,unicorns and the winter. Her devotion to sports has brought her here today. She seeks only the best, as much as possible ethically produced, and eco friendly activewears. She wants to give everyone the opportunity to wear carefree activewear that can express individuality. 

 

 

TERMS AND CONDITIONS

The following terms and conditions, together with any documents they expressly incorporate by reference, including without limitation the Privacy Policy, govern your access to and use of dmc-wer.com, including any content, functionality and services offered on or through this website. We reserve the right to revise these terms and conditions from time to time. When we make changes, we will post them here. 

Please read the Terms of Use carefully before you start to use the Site. BY ACCESSING, BROWSING OR USING THE SITE (INCLUDING YOUR SUBMISSION OF INFORMATION TO THIS SITE), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS OF USE, INCLUDING THE PRIVACY POLICY (WHICH IS INCORPORATED HEREIN BY REFERENCE), AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.



PRIVACY POLICY

If you elect to provide dmc-wear.com with your email address and check the box to receive email offers, You agree that dmc-wear.com may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of dmc-wear.com products or services, or for such other purpose(s) as dmc-wear.com deems appropriate. All information we collect on this Site is subject to our Privacy Policy. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

 

 

SERVICES

Dmc-wear.com is an e-retail company that sells activewear and fashion products. We are the official supplier of the brands/designers on our website. Items sold on our website are authentic and non-counterfeit. 

 

CHANGES AND PRICING

Dmc-wear.com may, at any time, revise or change the pricing, availability, specifications, content, descriptions or features of any offerings. While we attempt to be as accurate as we can in our descriptions for the offerings, we do not warrant that offering descriptions are accurate, complete, reliable, current, or error-free. The inclusion of any offerings for purchase through our website at a particular time does not imply or warrant that the offerings will be available at any other time. We reserve the right to change prices for offerings displayed on the website at any time, and to correct pricing errors that may inadvertently occur (and to cancel any orders in our sole discretion that were purchased with pricing errors). 

We may offer certain promotional coupon codes that may be redeemed for discounts on future Offerings, or other features or benefits. You agree that promotional coupon codes: must be used in a lawful manner; must be used for the intended audience and purpose; may not be duplicated, sold or transferred in any manner, or made available by you to the general public, unless expressly permitted by dmc-wear.com ; may be disabled or have additional conditions applied to them by us  at any time for any reason without liability to us ; are not valid for cash or other credits or points; and may expire prior to your use. 

 

 

PROOF OF TRANSACTION 

The electronic invoice generated from our website holds as the legal proof of purchase order and can be used as reference to your transaction. We recommend you to keep the invoice of every purchase for historical data and tracking purposes. Your invoice can be found inside each order detail from your account page and we will also send a copy via email after transaction is confirmed.

 

CONSENT TO COMMUNICATE

You agree that we may communicate with you electronically regarding your use of the Services and that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that the communications be in writing. 

Certain portions of the orders may allow us to contact you via telephone or text messages. You agree that dmc-wear.com may contact you via telephone or text messages at any of the phone numbers provided by you or on your behalf in connection with your use of our service, including for marketing purposes. You understand that you are not required to provide this consent as a condition. You also understand that you may opt out of receiving text messages from us at any time, by contacting us. To withdraw your consent from receiving any form of communication from dmc-wear.com, please notify us at [email protected]