FAQ & About Us

PAYMENT METHOD 

Our Indonesia customer has two payment options using Credit Cards or Bank Transfer. 

Bank transfer must be done within 24 hours after order is placed or the order would be automatically cancelled.

 

 

SHIPPING AND DELIVERY

Orders are fulfilled and delivered within 3 days of order completion. 

For shipping in Indonesia  : Please allow 3-14 working days for the order to reach. 

For shipping in Singapore  : Please allow 3-7 working days for the order to reach. 

For International shipping  : Please allow 10-25 working days for the order to reach.

DMCWear is not responsible for duties/taxes and custom delays that may occur in the destination country.

Kindly provide a shipping address that you will be around during working hours to collect your parcel.

For all other inquiries regarding shipping please email us at dmcwear@gmail.com

 

 

RETURNS, REFUNDS AND EXCHANGES

Please be certain before you make your purchase as we DO NOT entertain any exchanges, returns or refunds should you change your mind.We do provide size guides/ size charts for every item. Should the size chart become unavailable online, please inquire us by email : dmcwear@gmail.com.Please note that colors may differ slightly from the pictures that we provide on the website depending on your monitor resolution. Should you have any further questions regarding the items, we would be delighted to answer.

 

 

DEFECTIVE / FAULTY ITEMS RECEIVED

We apologize for the incorrect/faulty items sent. Please email us within 3 days of receiving the items. Please include your invoice numbers and a photograph of the incorrect/faulty item/s. Exchanges will only be done if the item is still its original conditions (unworn, unaltered, unwashed, with tags uncut and completely intact). Should any of those conditions is not met, we will not exchange/refund defective/faulty items. We do not provide cash refunds however we will give you store credits should the item that you have bought becomes unavailable. Items in our website are not made to measure , therefore please note that a difference of 0.5"-1" from what which was provided for in our given measurements may not be considered as a defect.

 
ABOUT DMCWear
 
DMCWear is started by a mother who loves her family, music, running, yoga,unicorns and the winter. Her devotion to sports has brought her here today. She seeks only the best, as much as possible ethically produced, and eco friendly activewears. She wants to give everyone the opportunity to wear carefree activewear that can express individuality.